Executive Summary

Mzansi Comprehensive Care was formed in 2010 by Bheka Joseph Tshabalala to provide funeral cover solutions and to be the best Legal Service Providers in South Africa. He has two sole partners who are Zibuyile Rejoice Maphumulo and Nomaswazi Cherol Tshabalala. Our service are the best for interest of the elderly and needy Africans who cannot afford to pay Legal issues, for its own members and the society members. In 2013, the company was registered as a public company to give the employees and those who are engaged with it the opportunity to grow within our co-operate structure. The company structure is formed of Multi Cover Marketing and it gives back 75% of the revenue to the independent Marketers and franchises owners to expand to other provinces. Registration no: 2013/108493/07, FSP44459 and the Income Vat number: 9170267190 with SARS (South African Revenue Services).

MISSION STATEMENT
Our mission is to provide professional and efficient client service and to be polite and respectful to clients at all the time.

OUR VISION
To create job opportunities for youth so that they could achieve skills, be able to be independent, gain confidence and be able to be responsible. To assist the poorest with affordable premiums. To create a better service for everybody that works hard to support for their families. To market the company by website and banners doing road shows. To open branches and our offices around the country in 5years to come and make it easier for our clients to be assisted. To have our own funeral parlour, hearses and coffins including taking care of the body during waiting period of funeral plans (MOTUARY). Catering for the funerals and have family car which will be extra hand from Mzansi cover without more charges but to build UBUNTU to our own clients. Extend the business into having more agents with different skills and that will create more job opportunities including office workers. To have a choir this will sing on funerals as per family request. To have promotional occasions to promote Mzansi Funeral Cover.

• To give the members a peace of mind
• To build the business nationally
• To be worlds best funeral cover marketing company

STRATEGY AND VISION
To become the funeral institution of choice trusted by our customers to provide innovative solutions to protect them financially in the event of loss. To be recognised as a leading funearal and financial policy service group in South Africa and beyond.

OUR VALUES

• Excellent Services this is part of our own values

• Dedication: We are dedicated to to all our valued customers.

• Trustworthy: We are very trustworth and relaible to all customers.

• Available 24/7 365: Our availability is every day our lives.

• Quality: Provide high service quality.

• Efficiency: Provide professional and efficient client service.

• Respect: To be polite and respectful to clients at all the times.

• Supportive: To be supportive, comforting through excellence and sensitivity to the needs of the stakeholders.